Our Policy
We proudly offer fast and free shipping on orders over $95! That means that you can expect to receive your order within 5 business days of placing your order at no extra cost to you.
Order Processing
Once your order is placed you will receive an automated confirmation notification. Processing can take up to 1 day, but we often ship out on the same day!
Delivery Time - USA
| Shipping Method | Cost | Transit Time (Business Days) |
| Free Shipping ($95 and up) | Free | 4 Days |
| Standard (below $95) | $4.99 | 4 days |
| Priority | $7.99 | 3 Days |
| Next Day Expedited | $17.99 | 1 Day |
Delivery Time - International
[ International orders may be subject to import / customs fees upon delivery ]
| Shipping Method | Cost | Transit Time (Business Days) |
| Free Shipping ($95 and up) | Free | 10 - 15 Days |
| Standard (below $95) | $11.99 | 10 - 15 Days |
| Expedited | $14.99 | 3 - 5 Days |
Our Return Policy
We are confident in the durability and craftsmanship of our watches. That's why each watch comes with a guaranteed 12 month warranty & free returns! Try us out - you'll love what's on your wrist!
Returns
| Order Timing | Refund Eligibility |
|
All pieces purchased within 90 days |
Eligible for full refund or exchange for any reason |
|
Pieces purchased up to 365 days |
Eligible for full refund or exchange if product has manufacturing defect |
To begin a return or exchange inquiry, please email support@blacktiewatchco.com - we will respond within 24 hours.
In the event that you have to exchange or return your item, the cost to ship the package back to us will be covered!
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned watch and will send it for inspection. Once inspection / processing is complete your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 4 business days.
Late or missing refunds (if applicable)
If it has been more than 5 days and you have not received your refund, please contact your bank.
If you’ve been unsuccessful contacting your bank, please contact us at support@blacktiewatchco.com and we'll do our best to assist!
Shipping
To return your product, you should mail your product to: Black Tie Watch Co., Black Tie Watch Co. PO Box 451242, Houston TX 77245, United States
We will cover your shipping costs up to $10.00 USD
Depending on where you live, the time it may take for your exchanged product to reach you, may vary, but typically the delivery time should be similar to an original order (3 business days)
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We will cover your shipping costs up to $10.00 USD
Depending on where you live, the time it may take for your exchanged product to reach you, may vary, but typically the delivery time should be similar to an original order (3 business days)
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
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